Our Refund Policy

At Jack Russel Kingdom, your satisfaction and trust are our top priorities. We are committed to providing you with healthy, well-socialized Jack Russell Terrier puppies and an exceptional experience. Please carefully review our refund policy below:

  1. Health Guarantee
    We ensure that all our puppies are healthy and well-cared for before they leave our care. Each puppy undergoes a thorough veterinary examination and receives the necessary vaccinations.

  2. Non-Refundable Deposit
    To reserve your puppy, we require a non-refundable deposit. This deposit ensures your commitment and helps us prepare the puppy for their new home. If you change your mind, the deposit will not be refunded.

  3. Refund Conditions
    Refunds are considered only under the following circumstances:

    • If a puppy develops a severe, life-threatening illness or condition, verified by a licensed veterinarian, within 7 days of adoption.
    • If we are unable to provide the reserved puppy due to unforeseen circumstances.

  4. Replacement Policy
    In the unlikely event that your puppy is diagnosed with a genetic condition within the first year of adoption, you may be eligible for a replacement puppy. A veterinarian’s confirmation will be required.

  5. No Refunds for Preference Changes
    Refunds will not be issued for changes in personal circumstances, preferences, or inability to care for the puppy after adoption.

  6. Return Policy
    If, for any reason, you are unable to keep your puppy, we request that you contact us. We will work to find a suitable solution, including rehoming the puppy. No refunds will be issued for returns.

  7. Documentation Required
    To process any refund or replacement claim, the following documentation is required:

    • Original purchase receipt.
    • A veterinarian’s official report, including diagnosis and findings.

  8. Timeframe for Claims
    Refund or replacement requests must be made within the specified timeframes:

    • Health-related issues: Within 7 days of adoption.
    • Genetic conditions: Within the first year of adoption.

  9. Shipping Costs
    Any costs related to shipping or transportation of the puppy are non-refundable.

  10. Contact Us
    If you have any questions or need to discuss a refund or replacement, please contact us at info@prestigejackrussellpups.com. We are here to assist you and ensure the best outcome for you and your puppy.

At Jack Russel Kingdom, we stand by the quality of our puppies and our commitment to your happiness. Thank you for choosing us to be a part of your journey to find a loyal and loving companion.